Return Policy

Parts must be returned within 7 days from the date of delivery for refunds. If beyond 7 days, there will be a 25% Restocking fee applicable. Parts ordered for testing or trial purposes will not be available for return. Partial parts will not be taken back for a refund. Every part we sell is uniquely marked with our specifications.

Any part that is returned without its original form (excluding the shipping damage) the refund will not be processed. Any return must be processed only after a phone call to us and an RMA, without which, the returns will not be accepted, and the shipment will be refused. Returning the part is the customer’s responsibility and a return tracking number must be provided.

Once the RMA (Return merchandise authorization) is sent, the part must be returned within 7 business days. Once the part is returned, we will be happy to send a replacement or issue a full refund on the original purchase price. The refund will be processed to the accounts team after inspection and verification of the part returned. If the part is damaged or defective, for the customer to claim a replacement or a refund, parts need to be returned under the 30 days warranty policy. Any parts returned after 30 days are not eligible for a refund or a replacement.

Purchased parts returned undamaged (may exclude warranty claims) and competed in 30 days of the original purchase date may be credited at management’s discretion, subject to a 25% restocking fee and less all shipping, freight, and delivery Any incomplete or disassembled part returned, for any reason, including warranty claims, will not be refunded, the part must be returned in the same condition as when it was purchased.

Cores must be returned within 30 days, the same fitment as sold on the invoice and be complete; any incomplete or unbuildable cores will not be refunded, purchasers wanting non-refundable cores back have 5 business days to pick up cores, we are not responsible for delivering non-refundable cores to the purchaser. Core Fees are non-refundable until received at our facility and all criteria have been met.

No returns on electrical parts, special orders, or special cuts, sold As-Is All Sales are Final.

Any part being returned that does not include our special identification that has been tamper-proof label removed or broken is nonrefundable.

ECM’sECMs being returned must be accompanied by a receipt stating the module was flashed or reprogrammed by the manufacturer’s dealer. This is to ensure proper module function and drivabiliECMsCM’s are otherwise nonrefundable.

Refunds will be issued in the form of the original payment, except for purchases made with cash: a check refund will be issued. Purchases made with a check: if the payment is less than 14 days old, a refund will be issued in the form of an in-store credit.